All Inclusive? - Evidence

Evidence from the area

Jagdeep Sehmbi from Birmingham says:

I was devastated when I saw my electric chair at baggage reclaim. The back was bent out of shape and the headrest was completely broken. I filed a complaint with the airline as this is the second time this has happened; previously my chair had been put onto the conveyor belt and after falling off it had broken apart, with the batteries, control box, and other parts lying all over the airport floor.

It is very upsetting when a piece of equipment that I am dependant on for independence on a day to day basis is damaged because of a lack of care or ignorance on the part of an airline company.

A Trailblazer from Leamington Spa says:

I have enough fun and games trying to deal with access barriers in the UK. A holiday abroad would basically be an opportunity to try and deal with the same barriers in a foreign language and while even more exhausted from an even longer journey. That's not my idea of a fun, relaxing holiday.

Zoe Hallam from Walsall says:

It really does depend on exactly which member of hotel staff you talk to. I don't know what determines how helpful they are, but some of them are falling over themselves to accommodate you (which can actually get a little awkward after a while) while others clearly don't care if the room or service isn't suitable. Good service for me is the same level of service as my non-disabled peers would expect to receive - no constant confirmations that everything is okay, but a degree of attentiveness nonetheless.