End of the Line - Evidence

Personal experiences 

Michaela Hollywood - Crossgar

Once when I urgently needed an accessible taxi I called a local company and was told that there wre no accessible taxis available and if I was in a rush I should call for an ambulance. Eventually, when I did get one, there was also no 'clamp down' device available to secure my wheelchair and I couldn't turn my chair to an appropriate position.

On another occasion I felt that the staff were extremely unprofessional in handling my request for a taxi. They charged me an £8 minimum fare because I use a wheelchair and a double fare at the end of the route, all because I am disabled.

I know that some buses in Northern Ireland are really good for disabled passengers, but I was told that I had to give 24 hours notice to get the 215 service to Belfast from home. I was also told I could only get on and off the bus at the major terminals at the beginning and end of the line.

Suzanne Glover - Newtownards

I find that my local transport services are really good. On the train they always have the ramp ready and at busy times move people out of the way for me so I can get on. On the bus they stop at a footpath so that the ramp is not too steep, and I can get out and guide my chair down.

Read the full End of the Line report.