End of the Line - Evidence

Stats in the area

In four out of five journeys made in the East of England the Trailblazers found some problem with the accessible facilities at the station, on the vehicle or with staff members' lack of disability awareness training.

Personal evidence

Craig Everest - Southend on Sea

I recently travelled to Chafford Hundred from East Tilbury. When I first departed I was informed that on my return journey I would have to travel to East Tilbury by going to Stanford, swap trains then go back to East Tilbury.

When I arrived in Stanford I was told the station was closed and there would be no one to help me off the train. The only way back was for someone from Stanford to come with me and then help me off. If it hadn't been for a member of staff who assisted me I would have been stranded.

When arriving at another station the staff member was not waiting in the correct place even though the symbol was clear on the floor.  A member of the public had to call to the staff member to alert them that I wanted to get off the train.

Kelly Kay - Colchester

I hardly ever use public transport because it seems so inaccessible to me around here.

Read the full End of the Line report.